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Monday, November 18 • 3:40pm - 4:10pm
Reliable Observability at Scale: Error Budgets for 1,000+ - Fred Moyer, Zendesk

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"Observability and reliability engineering have been on a convergent course for several years. Error Budgets joined the reliability lexicon of engineering organizations in 2016 with the release of the SRE book. The intersection of observability and reliability has largely been the domain of specialists for practical implementation. How can one democratize these techniques to put them in the hands of a thousand engineers at once?

At Zendesk we developed simple algorithms and practical approaches for implementing SLIs, SLOs, and Error Budgets at scale using a number of observability tools. This talk will show the approaches developed and how we were able to manage observability instrumentation across dozens of teams quickly in a complex ecosystem (CDN, UI, middleware, backend, queues, dbs, queues, etc)."

avatar for Fred Moyer

Fred Moyer

SRE Observability Economist, Zendesk
Fred is an SRE and resident Observability Economist at Zendesk. He previously worked with high scale telemetry at Circonus, and scaled large web systems at Turnitin. Fred developed the first Istio community adapter in 2018, and was a White Camel Award winner in 2013. He likes to daydream... Read More →

Monday November 18, 2019 3:40pm - 4:10pm PST
Marriott Marquis San Diego Marina - San Diego Room B/C
  • Session Slides Included Yes